Support

 Technical support is the most important priority of OpenRules, Inc. Our support is available on 24x7 basis and is usually highly appreciated by our customers - see What They Say.

Email Support
OpenRules, Inc. accompanies all downloads of its open source software with email-based technical support - send your questions and/or suggestions to support@openrules.com.  You may also post your questions at the Google Discussion Group. People who paid the nominal fee for the latest complete release are eligible for Priority Email Support.

Annual Support Subscriptions
You may subscribe to OpenRules commercial Annual Technical Support packages designed to meet the needs of enterprise customers. Annual support levels vary by number of incidents, number of contacts, telephone access availability, and response time:

Supported Features	6 Months Support	Annual Support Level 1	Annual Support Level 2	Annual Support Level 3
Number of Incidents	6	15	20	30
Number of Contacts	1	1	2	3
Inside Track	Yes	Yes	Yes	Yes
Access quick fixes and new releases	6 months	12 months	12 months	12 months
Web Access	Yes	Yes	Yes	Yes
Phone Access	Limited	Business Hours	Business Hours	Extended Business Hours
Response Time	up to 2 business days	up to 2 business days	up to 1 business day	from 1 to 12 hours
Price	$1,195.00	$2,195.00	$2,695.00	$3,195.00
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*Prices are subject to change without notice. 

You may purchase Discounted Support Packaged with Commercial Licenses from here.

Annual Support Terms. The OpenRules Annual Support Subscription begins 1 day after the payment received by OpenRules. The Subscription is subject to automatic renewal on a year-to-year basis. Either party may give notice of its intention not to renew at least 30 days before the end of the Subscription. If neither party gives such notice, the Annual Support Subscription shall automatically renew on a year-to-year basis until either party gives such notice at least 30 days before the anniversary date of any renewal.

An incident is a single, discreet technical problem which cannot be reasonably subdivided.  Each incident typically involves a series of exchanges between a user and OpenRules Support Staff.  Depending upon the complexity of the incident, resolution may take a few hours or a few days.

Premier Level Support is available to meet the needs of enterprise customers, who demand the highest service level. With immediate access to OpenRules' Premier Support Team, we not only solve urgent technical problems, but provide assistance and advice to help you with performance tuning, rules organization logic, and user API Code. Response time up to 2 hours and 24X7 Phone Emergency Service are available for Premier Support customers. Contact us at support@openrules.com to discuss a premier level support for your organization.

Live Assist - Fast Support Service
OpenRules, Inc. also provides a fast online support service usually within 24 hours from your request. An OpenRules expert conducts the support session and addresses your particular problem by remotely working together with you on your own computer.

Non-Profits, Academic Institutions, and Startups.  If you represent a non-profit organization, an academic institution, or a startup with a very limited funding, you may apply for a discounted technical support option.  Such applications will be carefully considered by OpenRules, Inc.

Order by Mail. You may also subscribe to OpenRules Support by sending a check to the following address:
         75 Chatsworth Ct., Edison, NJ 08820, USA  
Along with a company check, please submit the following information: Support Type, Company Name, Contact Name, Position, E-mail Address, Phone, and a brief description of your application (optional). 

You may send us a purchase order at sales@openrules.com and we will provide you with an invoice with our bank requisites for a wire transfer.