Email Support
OpenRules, Inc. accompanies all
downloads of its open source software with
email-based technical support - send your questions and/or suggestions to
support@openrules.com. People who paid the nominal
fee for the latest release are eligible for
Priority Email Support.
Live
Assist - Fast Support Service
OpenRules, Inc.
also provides a fast online support service usually within 24 hours from your
request. An OpenRules expert conducts the support session
and addresses your particular problem by remotely working together with
you on your own computer. Directly connecting to your computer and working
online with you is much
more productive than a traditional email exchange. To order the
service click here.
Annual Support Subscriptions
You may subscribe to OpenRules
commercial
Annual Technical Support
packages designed to meet the needs of
enterprise
customers. Annual support levels vary by number of incidents, number of
contacts, telephone access availability, and response time:
*Prices are subject to change without notice.
** You may purchase discounted Support Packaged with commercial licenses from
here.
Annual Support Terms. The OpenRules Annual Support Subscription begins 1
day after the payment received by OpenRules. The Subscription is subject to
automatic renewal on a year-to-year basis. Either party may give notice of
its intention not to renew at least 30 days before the end of the
Subscription. If neither party gives such notice, the Annual Support
Subscription shall automatically renew on a year-to-year basis until either
party gives such notice at least 30 days before the anniversary date of any
renewal.
An incident is a single, discreet
technical problem which cannot be reasonably subdivided. Each incident
typically involves a series of exchanges between a user and OpenRules
Support Staff. Depending upon the complexity of the incident,
resolution may take a few hours or a few days.
Premier Level Support is available to meet the needs of
enterprise customers, who demand the highest service level. With immediate
access to OpenRules' Premier Support Team, we not only solve urgent
technical problems, but provide assistance and advice to help you with performance tuning,
rules organization logic, and user API Code. Response time up to 2 hours and 24X7
Phone Emergency Service are available for Premier Support customers.
Contact us at
support@openrules.com to discuss a premier level support for your
organization.
Non-Profits, Academic Institutions,
and Startups.
If you represent
a non-profit organization, an academic institution, or a startup with a very
limited funding, you may
apply
for a discounted
technical support option. Such applications will be carefully
considered by OpenRules, Inc.
Order by Mail. You may also subscribe to OpenRules Support by
sending a check to the following address:
75 Chatsworth Ct., Edison, NJ
08820, USA
Along
with a company check, please submit the following information: Support
Type, Company
Name, Contact Name, Position, E-mail Address, Phone, and a brief
description of your application (optional).
You may send us a purchase order at
sales@openrules.com and we will
provide you with an invoice with our bank requisites for a
wire transfer.
