OpenRules, Inc. accompanies all downloads of its open source software with technical support - send your questions and/or suggestions at support@openrules.com.  Enterprise customers may subscribe to OpenRules commercial technical support packages:

You may also purchase Annual Support Packages that already include discounted OpenRules Commercial Licenses:

*Prices are subject to change without notice. 
** You may purchase commercial licenses separately from here.

You may also subscribe to OpenRules Support by sending a check to the following address:
         75 Chatsworth Ct., Edison, NJ 08820, USA
Along with a company check, please submit the following information: Support Type, Company Name, Contact Name, Position, E-mail Address, Phone, and a brief description of your application.  Contact sales@openrules.com if you prefer a wire transfer.

6 Monthly Support is an affordable way for you to leverage the expertise of the OpenRules Support Team.  It is designed to meet the support needs of small businesses. 

Annual Support is a set of support packages designed to meet the needs of commercial customers developing or deploying Business Rules solutions.  Annual support levels vary by number of incidents, number of contacts, telephone access availability, and response time.

Annual Support Terms. The OpenRules Annual Support Subscription begins 1 day after the payment received by OpenRules. The Subscription is subject to automatic renewal on a year-to-year basis. Either party may give notice of its intention not to renew at least 30 days before the end of the Subscription. If neither party gives such notice, the Annual Support Subscription shall automatically renew on a year-to-year basis until either party gives such notice at least 30 days before the anniversary date of any renewal.

An incident is a single, discreet technical problem which cannot be reasonably subdivided.  Each incident typically involves a series of exchanges between a user and OpenRules Support Staff.  Depending upon a complexity of the incident, resolution may take a few hours to a few days.

Premier Level Support is available to meet the needs of enterprise customers, who demand the highest service level. With immediate access to OpenRules' Premier Support Team, we not only solve urgent technical problems, but provide review and insight on performance tuning, rules organization logic, and user API Code. Response time up to 2 hours and 24X7 Phone Emergency Service are available for Premier Support customers. Contact us at support@openrules.com to discuss a premier level support for your organization.

Non-Profits, Academic Institutions, and Startups.  If you represent a non-profit organization, an academic institution, or a startup with a very limited funding, you may apply for a discounted technical support option.  Such applications will be carefully considered by OpenRules, Inc.