The latest phase, “Apply Business Rules Approach to Integrate SCPM Business Processes,” provides practical recommendations on how to apply business rules to workload/workforce modeling and modifications over several years by adding expert knowledge to the key SCPM processes.

The rules-based approach will allow IRS to improve the flexibility of SCPM data by allowing users to react to changing work processes following significant work process reengineering that will greatly affect the usefulness of historical data to predict future resource needs.  The business rules will provide the ability to add new types of enforcement workload along with the associated resource needs predefined workload templates. The business rules will support the workload categorization process by externalizing the rules previously hard-coded in the complex preprocessing programs. A combination of business rules and optimization tools will further allow IRS to specify workforce reshaping objectives and finally recommend concrete steps that should be taken over the years to achieve these objectives.

About Internal Revenue Service
The information about IRS can be found at http://www.irs.gov

About OpenRules
OpenRules, Inc. is a NJ-based government contractor whose specialists are known to many leading US businesses as experts in developing practical decision support applications using business rules and optimization technologies. OpenRules, Inc. is the company that develops, supports, and markets the OpenRules™ product and provides related consulting and training services.  For more details, please visit http://www.openrules.com/.

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